سياسة الاستبدال والاسترجاع

Return and Exchange Policy: According to the directives of the Ministry of Commerce, the customer has the right to return and exchange within (24 - 48 hours) of receiving the product. The cases in which a return request is not accepted include - digital products such as software and training packages, so please ensure before purchasing that it meets your needs. Products: - When submitting a return request after the specified time, which is (24 - 48 hours) from the date of receipt. - When the product has been used or damaged. - Products that have been tampered with. - Products without the original cover, or missing any of their accessories. How can I recover my money if I received a product that is not as advertised or is damaged? When the product arrives in a damaged condition or does not match what was selected from the online store, you can return the product, and it must be in the following condition when returning it to us: It must be in the same condition as when you received it and in the original packaging at the time of receipt, within (24 - 48 hours) from the date of receipt. We also inform you that upon receiving the product, we will inspect it, and if a defect or damage is found, we will immediately proceed with refund procedures, deducting the shipping fee if it was sent by the customer. Note: Dear customers, please be aware that if you request a product return, the return shipping fee must be paid by the customer.